Shipping and Delivery

SAME DAY DESPATCH BEFORE 2PM DAILY

Next Posting - 2pm Thursday 23 February.

We post at 2pm, Monday to Friday, and our Next Posting date and time can always be found clearly displayed above and on our Home Page, Shopping Cart and Checkout pages.   

You can read more about our despatch systems here.

We have proof of postage for each and every order shipped, but please note this is not a guaranteed service and, if you need an absolute guarantee of delivery within this time, then we recommend paying the extra for the Next Day service below. 

UK Next Day Delivery (£6.95)

Orders made with the Next Day shipping option by 2pm Monday to Friday are guaranteed to be delivered by 1pm the following day within Mainland UK

Please note - a signature is required on delivery for this service or it will be taken back to your local sorting office, if in doubt about whether someone will be in at home then most customers get it delivered to their work address instead..

More information on this service is available here 

Shipping to USA, Canada, Australia, Europe and Rest of World (£3.95)

Standard Shipping orders to Europe take approx 1 week, Standard shipping to US, Canada, Australia and the rest of the World takes approx 2 weeks - please note these are not guaranteed delivery times and this is an untracked service for all worldwide parcels.

Orders that have not yet arrived

We send parcels all over the world and years of experience gives these common solutions to trace your parcel:

Check your confirmation email from us to ensure that the shipping address details you gave us were complete and sufficient (particularly relevant if going to a Work address)

Check no-one else at your shipping address or neighbours could have taken the parcel in for you ( this happens time and time again, with neighbours waiting for the customer to call for it, and royal Mail not leaving a card so the customer has no idea it is waiting there..!)

Above all, please remember our only guaranteed delivery service is the Next Day Special Delivery - if your order was a Next Day delivery then we can provide you with the tracking number to trace its exact whereabouts with Royal Mail, but remember they must be signed for or again, will be taken back to the sorting office.

You can contact Royal Mail on 08457 740740

Want to return or exchange something?

 You can send any unworn items back to us within 14 days of you receiving them.

Please send it back to us at: 

Samantha Peach Ltd

69 Morley Avenue

Nottingham

NG3 5FZ

UK

and please please remember to put your name and address ( and Order number if possible) somewhere inside the parcel so we know who to give the refund to!

Once the return is back here we will check it over, and as long as it is in unworn, unused, unmarked condition we will action your refund less shipping straight away. This will go directly back onto the card you made the order with initially.

Like to exchange something?

The procedure is exactly the same, please return the unwanted items, then you simply re-order whatever you wanted in exchange.

Any damage to goods during shipping must be reported to us within 72 hours and a replacement will be issued wherever possible.

You don't need to, but if you also want to email us about the return to give us feedback that helps with our customer service or future design improvements, please email  returns@samanthapeach.com